Help and Information
Are you in need of help? We are always here to help you!
If you still have questions please do not hesitate to call us!
Frequently Asked Questions (FAQ)
When you receive Uptown American Credit, an email will be sent to notify you. You must have that email containing the credit to redeem your online credit.
1. Find the email from love@uptownamerican.com.The subject line will read “Online Credit”. If you do not receive the email you might have to check your Spam/Junk folder.
2. Click on the “Redeem” button located at the bottom of the email.
3. Once signed in, your Online Credit will automatically appear on your account. You may happily spend it whenever you like on whatever you like!
How do I return an item?
Once your return is received and processed, a store credit will be emailed to you. It is recommended that you ship with insurance and keep your shipping receipts until your returned package is processed. Uptown American is not responsible for missing, damaged, or packages lost in transit.
Yes, you are responsible for return shipping costs. You may use any carrier you like to mail your package.
Return your items using your return label or any other insured shipping carrier. You can ship back the return with an insured and traceable shipping carrier of your choosing. We advise acquiring a receipt for all shipments and saving it for your records.
1. Email us: love@uptownamerican.com 2. Customer service representatives will begin a new order for the new item you would like to receive in exchange. Customers are responsible for shipping costs.
You will not have to wait a second! The new items will be processed and shipped out immediately after speaking with a customer representative. As soon as your return is received and processed at our facility, a refund notification will be sent via email.
Exchange shipping to Alaska & Hawaii is $10.00 . Return items can also be sent through an insured mail service of your choosing to:
Return your item(s) utilizing an insured postal carrier. Once your return is received and processed, a refund notification will be emailed to you. You are not responsible for return shipping costs when exchanging. It is recommended that you ship with insurance and keep your shipping receipts until your returned package is processed. Uptown American is not responsible for missing, damaged, or packages lost in transit.
How will I know if my favorite item will be restocked?
If any of our items will be restocked or have a known restock date, the date will surely be posted on the items product page. If the known restock date is available than feel free to choose your size and type your email so we can notify you when a new shipment is received. Dates are only approximate and can change based on manufacturer’s available inventory. Continue to look at our website if a restock date is not posted however there is a chance items will never be restocked.